Terms of Business

These terms of business should be read in conjunction with the Key Facts about our services document (if one has been issued to you). Together these documents provide important information about these services and the way that we, HS Financial Solutions (referred to in these terms of business as “we” “us” as the context requires) provide services to you, the client.

Hasnat Sheraz trading as H S Financial Solution is an appointed representative of PRIMIS Mortgage Network (PRIMIS), a trading name of First Complete Limited of No.2 Methuen Park, Chippenham, Wiltshire, SN14 0GB which is authorised and regulated by the Financial Conduct Authority. PRIMIS is only responsible for the service and quality of advice provided to you in relation to mortgages, protection insurance and general insurance products. Any other product or service offered by H S Financial Solution may not be the responsibility of PRIMIS and may also not be subject to regulation by the Financial Conduct Authority. The Financial Conduct Authority registration number of First Complete is 435779.

1.1                Methods of Communication

You agree that you may communicate with us, and we may communicate with you, via telephone (mobile or otherwise including SMS), post, email or fax. For these purposes, our contact details are as follows.

By Writing: 657 Staniforth Road, Sheffield, S9 4RD       By Telephone: 0845 459 4529

By Fax: 0870 9127004                                               By Email: hasnat@hsfsuk.com

I/we hereby acknowledge that HS Financial Solutions may from time to time review my/our file with a view to bringing my/our attention to future products or services that may be of interest to me/us.

In relation to any such future contact to be made with me/us:

I/we expressly consent to be being contacted without prior notice or arrangement by post, telephone (including mobile telephone and SMS communications), fax or email using the contact details I/we have  provided to HS Financial Solutions by either (1) the Advisor (2) the Appointed Representative or (3) PRIMIS and further consent that such contact may be in relation to (a) my/our mortgage arrangements and/or (b) other products and services in respect of which I/we may not have received initial advice and/or (c) any regulatory or other network duty or service which First Complete may from time to time be required to fulfil or provide.

I/we agree that consent is provided upon accepting these terms of business which is valid for a period of five years from the date of agreeing to these terms.

I/we may withdraw the consent given by notice in writing to HS Financial Solutions at any time.

 

1.2                Our Services

Full details of the products we recommend to you including, for example, the minimum duration of the product, information on the right to cancel or whether no right to cancel arises, and any other early termination rights and penalties, will be covered in the relevant product disclosure information. This will be supplied to you before you conclude any contract.

Any products we have arranged for you will not be kept under review, however, we will do so if you specifically request this as part of any advisory services provided by us to you.

We confirm that our principal, First Complete, maintains Professional Indemnity Insurance with regard to advice provided to you by “us” in respect of any of the following products: non-investment insurance contracts; general insurance; regulated mortgage contracts.

1.3                Client money

We will not accept client money other than in respect of fees payable to us.

1.4                Information provided by you

It is your responsibility to provide complete and accurate information to us, or any provider or lender, at every stage of the relationship. It is important that you ensure all statements that you make to us or any provider or lender, are true and accurate and that you fully disclose all material information when requested to do so.

If you fail to disclose any material information to us or to any provider or lender, this could invalidate your policy or loan or mortgage agreement. We cannot be held responsible for your failing to disclose relevant information when requested to do so.

 1.5                Conflicts of interest

Circumstances can arise where we, PRIMIS or one of our other clients has an interest in business being transacted for you. If this happens, or we become aware that our interests, or those of one of our other clients, conflict with your interests, we will write to you and obtain your consent before we carry out your instructions, and detail the steps we will take to ensure fair treatment.

1.6             Data protection

HS Financial Solutions and PRIMIS will process all information in accordance with the Data Protection Act 2018 and it will be treated as private and confidential now and in the future. The only exceptions to this will be when the law requires us to disclose information or, with your consent, where disclosure is necessary when arranging or servicing your mortgage or protection contracts.

To fulfil our regulatory obligations, we will retain copies of your records for no longer than is necessary or for the duration of any contract you may enter into. You have the right to inspect these records at any time.

Our Future Relationship

Our ongoing business relationship with you is important and we would like to be able to contact you by telephone, post or email from time to time to review your mortgage and associated protection product arrangements and introduce other services that may be of interest to you from ourselves or our associated companies.

1.7          Amendment and termination

We reserve the right to amend these terms of business without your consent. In this event, we will notify you in advance of any changes.

Either party has the right to terminate our relationship at any time without penalty. Notice of this termination should be provided in writing, as this will ensure that no confusion arises between us. We will however, accept oral instructions, which we will then confirm to you in writing. Written instructions to terminate our business relationship may be given to us at any time by either party, however where we have undertaken work on your behalf for which a fee is due, we reserve the right to charge you that fee. Termination will not affect any transactions we have already arranged for you, or are in the process of arranging.